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What to do in the event of an accident, fire or theft

IF YOU ARE INVOLVED IN AN INCIDENT THAT MIGHT LEAD TO A CLAIM IT IS IMPERATIVE TO REMEMBER THE FOLLOWING:

  • Always exchange details with the other Drivers, including names, addresses, registration numbers and Insurer names and policy numbers
  • Obtain Witness details, including those of Passengers in any vehicle involved
  • If you have a camera available, and it is safe to do so, take photos of the vehicle positions before they are moved and the vehicle damage, as they may assist with establishing liability
  • Do not discuss whose fault the accident was or accept any responsibility
  • If anybody is injured or you do not exchange details at the scene then report the matter to the police within 24 hours.
  • Do not answer directly any correspondence received from any representatives of the other parties involved. Ensure it is submitted to KGM Insurance without delay
  • All Vehicle Thefts must be reported to the Police and a Crime Reference Number obtained
  • All incidents, no matter how minor they may seem should be reported

To report an incident - Contact our UK based 24/7 claims assist line on 0333 555 5909 (if calling from abroad please dial +44 (0) 1702 444312).