Making a claim

All claims must be reported directly to Insurers on 0333 555 5909 and within 48 hours of the incident occurring. It is a condition of your insurance policy that all incidents are reported, even if you are not at fault or you decide you are not going to make a claim so we can protect your interest from any claim made against you.

When reporting a claim we will need the following information:

  • Your full name, address and contact telephone numbers
  • Vehicle make, model and registration number
  • Exact location where the incident happened
  • Incident circumstances.
  • Third party details – vehicle make, model, registration number, address and insurer details (if applicable).
  • Independent witness details (if any)
  • Police Officer details (where applicable)

We aim to provide you with the best claims service that we can. If you take advantage of the facilities we have put in place to achieve this, we can provide a better service than when the claim is outside our control. Any Claim made will only be paid to the legal owner of the vehicle and not the driver/policyholder. The policy excludes liability if any other insurance policy already covers any incidents leading to a claim.

Like other insurers, businesses dealing with claims, and Accident Management businesses, we pass information relating to claims to the Netfoil database operated by Hill Dickinson LLP. The aim is to help us check information provided and also to prevent fraudulent claims. We will pass information relating to all incidents to Netfoil and in dealing with these incidents we may search the Netfoil database.